Customer Goodwill Package gift cardIn the midst of Volkswagen emission lawsuits, the car manufacturer is attempting to extend a very thin olive branch to its frustrated customers, who are still waiting for the German automaker to provide a remedy for its emissions-cheating diesel engines. The company recently announced its new “Customer Goodwill Package” consisting of two $500 prepaid Visa cards and roadside assistance for owners affected by the Volkswagen emissions scandal.

What Does The Customer Goodwill Package Offer?

Among the prepaid cards, one card will be open and unrestricted, which means it can be used anywhere Visa debit cards are accepted. The second card can only be used for purchases at participating Volkswagen dealerships towards purchases such as a car, service or accessories. In addition, the package includes three years of free roadside assistance for the affected vehicles.

volkswagen dealership

Only owners who bought their affected cars before November 9, 2015 are eligible for the goodwill program. Owners of these vehicles can go to Volkswagen’s website to check if their vehicle qualifies them for the program. If it does, they must register to receive the cards and roadside assistance before April 30, 2016. Then, they will receive their goodwill package within four weeks. Once received, the cards must be activated at a Volkswagen dealership and expire one year after being issued.

Does This Gesture Of Goodwill Make A Difference?

Volkswagen is making a small gesture toward its customers who are waiting for an answer from the automaker regarding their vehicles. The auto manufacturer has clearly wronged some of its consumers with the emissions cheating scandal and the announcement of this goodwill program is their attempt to begin regaining its consumers’ trust. However, they still have a long way to go. It is difficult to see how $500 in spending cash is going to make up for being lied to, having to undergo repairs and the lost value of these vehicles.

Customer Goodwill Package graphic
Graphic comes from Volkswagen Customer Goodwill Package

Furthermore, the intentions of offering this type of program are questionable. Volkswagen benefits from their own “goodwill” gesture since one of the cards can only be used at their dealerships. In addition, the entire process not exactly convenient since the owner has to go to the dealership to activate the cards and then use them within one year. It is hard to think of a reason why someone would want to spend more time and money at a Volkswagen dealership while they are stuck with a defective vehicle. Owners would be better served by Volkswagen focusing on a solution rather than being appeased with cash. The one good thing about this program is that affected owners can accept the Customer Goodwill Package without waiving their legal rights to sue Volkswagen. Many owners around the country have already filed a lawsuit against Volkswagen and can do so even after accepting the goodwill package.

Speak With A Volkswagen Emissions Lawyer

Volkswagen Emissions lawyerIf you or someone you know has been affected by the Volkswagen emissions scandal, you may be able to receive compensation. d’Oliveira and Associates is working with experienced Volkswagen emission lawyers who are investigating these cases. They may be able to file a Volkswagen emissions lawsuit for you and they charge no fee unless you win an award or settlement. For a free (no obligation) case evaluation, call us toll free at 1-800-992-6878 or fill out a contact form online.