We are Listening

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Nationwide, when clients are surveyed, if they have a complaint, number one is their inability to communicate with their lawyer. It is important for clients to be able to get information to their attorney as well as for the client to have access to the status of their case. Sometimes the schedules of the attorney and client vary so much that communication is difficult. d'Oliveira & Associates, P.C., decided to do something to help solve this chronic problem.

Today there is more access to the internet and e-mail than ever before. E-mail provides a valuable means of communication. A client can send an e-mail at midnight if they want and they can have a message to their attorney or paralegal to receive first thing in the morning when they are at work and tending to the needs of their clients.

Located at the top of the Home Page of our web site is a yellow button labeled, “Client Services.” Clicking on this button leads to a page containing the following services; “Contact Your Lawyer,” “Contact Your Paralegal", “Client Satisfaction Forms,” and “Home.”

If you click on “Contact Your Lawyer” or “Contact Your Paralegal,” you will be brought to an e-mail form where you can send your message to either your Lawyer or Paralegal. You can do this at your leisure, any day of the week, any hour of the day. Your message will be received and your Attorney or Paralegal can then process the information you provide and update your file or if it was information you wanted from them, they can research your question to give you a comprehensive update and or answer to your question.

“Client Satisfaction Forms” gives you the opportunity to rate your Attorney and Paralegal as to the manner in which they are handling your case. “About Us” will give you a brief history and description of our firm and also has a link you can click on to get a description of the qualifications of our Attorneys.

We are thankful you chose d'Oliveira & Associates, P.C., to represent you. We want to make sure we are providing the service you need and deserve. We hope these “Client Services” will be a valuable tool for you to use as we move through the process of handling your case. If there is a way that you see that we can improve our service to you let us know. We value your suggestions. We are listening to you.